Return and exchange policy:

In order to ensure the satisfaction of our customers and in accordance with the store's policies, all purchases are subject to return and exchange according to the following conditions:

  1. The integrity of the product and its original packaging and non-use, and the store has the right to refuse to return, replace or replace any product that has been used.
  2. We guarantee our customers the return and replacement of any damaged or damaged product or that does not match the order invoice.
  3. The return and replacement period is 24 hours from the time of receiving the product from the carrier.
  4. The customer must refrain from receiving any product from the carrier if it appears to be damaged, damaged or not in conformity with the order invoice and notify the store’s customer service of that via e-mail [email protected]
  5. The price of the returned, exchanged or canceled product will be returned to the customer within a maximum period of 14 days after deducting the delivery price and any additional costs charged to the customer, except for what is mentioned in the second condition, the store bears the shipping and delivery fees and any other costs.
  6. It is not possible to cancel or modify the order after issuing the invoice.
  7. The customer undertakes to fill in all the data correctly, especially the delivery and communication addresses, and we disclaim any responsibility for any information recorded incorrectly, and the customer is not entitled to claim any compensation for the product.

The customer must send to customer service to coordinate in the chat icon appearing at the bottom of the site or send an email to [email protected] and the work team will send the bill of lading and return instructions to you via e-mail, or WhatsApp.



THANKS ALL